Shipping Policy
Theva Jewels (theva.in) offers reliable and secure shipping services across India and worldwide.
Shipping Within India
- Free shipping on all orders above INR 7,000
- For orders below INR 7,000, a shipping charge of INR 300 will be applicable
- Delivery time:
- Metro cities: 2–5 days
- Non-metro cities: 3–10 days
- All shipments are sent via trusted courier partners such as FedEx, Aramex, etc.
- All orders are securely packed and fully insured
International Shipping
- Free express shipping on orders above INR 150,000
- For orders below INR 150,000, shipping charges of approximately INR 5,000 will apply
- Delivery time:
- Express shipping: 4–7 business days
- EMS/Postal shipping: 9–15 days
- We ship to 120+ countries worldwide
- Shipping partners include FedEx, DHL, UPS, and EMS Speed Post
Note: In some cases, certain courier services may have restrictions on specific jewellery or gemstones. In such cases, we will use the best available alternative shipping method.
Order Processing & Dispatch
- Dispatch time depends on the product type
- Loose gemstones: Typically shipped within 1–2 days
- Jewellery (custom or studded): May take 4–7 days
- Additional certifications may increase dispatch time
Shipment Tracking
- All shipments are trackable online
- Tracking details will be shared via email once the order is dispatched
- Note: Some postal shipments may have limited tracking updates
Shipping Safety
- All products are packed with high-quality, tamper-proof packaging
- Every shipment is fully insured
- No additional insurance charges are applied to customers
Custom Duties & Taxes (International Orders)
- Custom duties, VAT, or import taxes (if applicable) must be paid by the customer
- These charges vary by country and are beyond our control
- Customers are advised to check with their local customs office before placing orders
Important: If an international order is refused or cancelled after dispatch, the customer will be responsible for all return shipping costs, customs duties, and taxes.
Frequently Asked Questions
What does dispatch time mean?
Dispatch time refers to the number of days required to prepare and hand over your order to the courier. This varies depending on the product type and customization.
Are there any hidden charges?
No, there are no hidden charges. The price displayed at checkout is the final amount, excluding applicable international duties (if any).
Can I track my order?
Yes, all orders can be tracked online using the tracking details shared after dispatch.
Is my shipment safe?
Yes, all shipments are carefully packed, insured, and handled by reliable courier partners to ensure safe delivery.